Connection or endless processing
- Confirm the device is online and temporarily disable proxies that block WebSocket or audio streams.
- Fully close and reopen the App. If an explicit fault state appears, record its time and wording.
- Do not repeatedly tap the microphone; wait until the status returns to standby before waking the butler.
Cannot hear, gets interrupted, or will not wake
- Confirm microphone access and check that another call or recording app is not holding the microphone.
- Say the butler name saved in Settings. During playback, only hearing the name should trigger interruption logic.
- Keep the phone near the speaker and reduce continuous television, wind, or group-conversation noise.
Location, weather, reminders, or alarms do not work
- Grant location, notifications, exact alarms, or other system permissions when prompted. If denied, the butler should explain that the action could not be completed.
- Check background notification, battery, and alarm-display restrictions. Manufacturer power-saving settings can affect timing.
- Weather needs location and network access; you can also name a city explicitly.
Account, allowance, and store purchases
For sign-in problems, identify the email address but never share the password. For allowance issues, include the time, displayed balance, and a non-sensitive part of the store order number. Apple App Store or Google Play ultimately administer purchases, refunds, and subscription cancellation made through that store.
Safety and emergencies
omniasst is not an emergency, medical, legal, or public-safety service. For immediate danger, serious health concerns, or emergencies, contact local emergency services and a trusted person. Report account or privacy concerns promptly to support@omniasst.com.